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Provide prompt and helpful assistance to customers inquiring about the RMA process, status of returns, and product replacement or refund options. Data mining, data reporting and report publishing specific to RMA performance metrics including PPM and cycle time to closure.
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We are looking for an Operations Specialist who will be responsible for supporting the Product Liability Ops team's growing need of inventory management and logistics of products and manage refund/exchange process as well as parts retrieval process.
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Korean bilingual - fluency in English/Korean (preferred). From customsoftware development to cloud hosting, from big datato cognitive computing, we help companies harnessand leverage today’s most cutting-edge digitaltechnologies to create value and grow.
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Any CCaaS experience with NICE, Genesys or any relevant contact center solutions and/or any CRM experience to deal with customer request for general questions, technical support and/or repairs, exchange, refund, etc.
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Performs reconciliation of refund accounts; attaches documentation and forwards to supervisor to process refund checks. Reviews credit balance reports for correct recipient of refund.
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Researches notices and follows up on refunds to ensure notices are sustained or reversed and to account for refund checks. The State and Local Tax (SALT) Compliance Supervisor is the primary return preparer of state and local corporate income tax returns of moderate complexity.
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Operations Specialist to support Product Liability Ops team's growing need for inventory management and logistics of products and manage refund/exchange process as well as parts retrieval process.
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Research and determine validity for credit memo for refund processing; Manage collection of invalid chargebacks and work directly with merchant service provider in response to merchant chargeback as needed.
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Operations Specialist to support Product Liability Ops team's growing need of inventory management and logistics of products and manage refund/exchange process as well as parts retrieval process.
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We're looking for a talented and experienced Customer Care Business Development Manager to join our team. Professional knowledge and hands-on experience of customer care business area such as contact center, field service and/or any related business aspects.
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Bachelor's or associate degree (required) Analyze end-to-end processes that customers experience and participate in providing suitable resolutions accordingly and in controlled & monitored turnaround time for each actions of logistics process, Identify/resolve bottleneck of customer care status and resolve with internal/external stakeholders.
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In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. That is why we are currently seeking the newest innovator to join our dynamic team as an OBS Collections Coordinator located in Englewood Cliffs, NJ.Summary Reviewing account status and following guidelines on monitor customer orders entered in the system ; Control and maintain the collection of current and past due invoices; Research and investigate reason for non-payment and obtain necessary documentation / information to provide to customer/or related team to support collection.
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