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Online Brand Shop (OBS) Collections Coordinator (Bilingual English / Korean)
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- Online Brand Shop (OBS) Collections Coordinator (Bilingual English/Korean) LG's Mission is to be #1 by creating a better life for our customers.
- As a global leader, we strive for greatness not only in the products we make but in our people.
- That is why we are currently seeking the newest innovator to join our dynamic team as an OBS Collections Coordinator located in Englewood Cliffs, NJ.SummaryReviewing account status and following guidelines on monitor customer orders entered in the system ; Control and maintain the collection of current and past due invoices; Research and investigate reason for non-payment and obtain necessary documentation / information to provide to customer/or related team to support collection.
- Research and determine validity for credit memo for refund processing; Manage collection of invalid chargebacks and work directly with merchant service provider in response to merchant chargeback as needed.
- Communicate with external and internal team to have credit memo processed to offset open account; Weekly reporting to management on outstanding issues including but not limited to aged unpaid invoices, chargebacks.
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