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Excellent knowledge and understanding of VoIP Protocols: SIP, RTP, RTCP. This individual will be responsible for the triage of escalated service requests from Customer Support Team, incident updates, and interfacing directly with the Xtel Engineering and Field teams and adhering to the corporate defined SLAs. The ideal candidate has experience working in a Customer Support Environment or Network Operations Center (NOC), Security Operations Center (SOC) and has experience with VoIP, Carrier Ethernet, and Security technologies.
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4+ years’ experience as a VOIP Engineer with expertise in broadsoft production deployment. Good understanding on the voice CPEs like Polycom phones, Enterprise Service Gateway, Integrated Access Devices, Cable modem (eDVAs) and PBX for Trunking setup.
$90,751 - $150,816 a yearFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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5+ years of telephony experience, ideally with Cisco UCCE. These networks support a VoIP-based phone system and video conferencing infrastructure, including switches, routers, firewalls, VPN tunnels, load balancers, DNS/IP address management, and backup/recovery solutions.
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Hands-on IP router/switch/telephony customer premises equipment -Design, configure and deploy LAN and WAN network connections, hardware, software and communication links and services. Extensive experience with Cisco switches and routers -Certifications such as (CCNA, CCNP, CCIE) Experience in the following technical spaces: Network Design & Engineering, MSOs Architectures (multiple-system operators), including HFC (Hybrid Fiber Coax), DAA (Distributed Access Architecture), PON (Passive Optical Network), Fiber Optic Networking, Broadband Networks, etc.
$48.68 - $56.2 an hourFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Hands-on IP router/switch/telephony customer premises equipment. Firewall experience with firewalls such as Cisco ASA Juniper SRX Checkpoint NG etc. Hands on networking experience with either cisco or juniper or nokia.
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Establish and maintain relationships with key internal and external stakeholders such as Procurement, IT and Telephony, Legal, Human Resources, as well as, clients’ representatives, and vendors involved in fleet maintenance operations.
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Demonstrates some knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures.
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Implement and administer LAN/WAN networks in multiple locations that support VoIP based phone system and video conferencing including switches, routers, firewalls, VPN tunnels, load balancers, DNS/IP address management, and backup/recovery solutions.
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Install and configure VOIP phones, ensuring seamless communication infrastructure. Experience supporting Mac OS and Jamf experience preferred. The desktop support technician is responsible for delivering high-level support for end users.
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