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As part of this, the Customer Support Manager will need to have a sound understanding of brokerage operations and requirements. The Customer Support Manager will report directly to the COO and play a key role in customer retention and business expansion.
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7+ years experience in customer facing roles at B2B SaaS companies in one or more of the following functions: technical support, customer success, sales engineering, product management, engineering, network operations.
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The team is aligned with core businesses across the firm, provides global technology solutions that back Tradeweb's business operations and enables various business and technology teams to deliver top tier customer engagement and support through an ITSM/CSM platform.
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Responsibilities also include leading research efforts and providing intel on patterns in customer issues and inquiries; being able to train and mentor existing CCS staff at all levels, lead team meetings, be a proactive leader in helping the team improve overall customer experience; as well as work as a liaison for product management, manufacturing, and sales to ensure customer satisfaction.
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As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.
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Active and current Peer Recovery Specialist or Peer Support Specialist certification in the state of New Jersey OR ability to obtain certification within 12 months of employment. The Peer Support Specialist is instrumental in assisting in reducing higher levels of services such as ER admissions or Inpatient psychiatric admissions.
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Proven experience in ecommerce customer service management. We are seeking an Ecommerce Customer Service Coordinator to become an integral part of our team. Please submit your resume and a brief cover letter explaining why you're the perfect fit for the Ecommerce Customer Service Coordinator role.
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The Resident Engineer will be based at the customer campus for support of video operations during business hours and/or after hours for critical situations or maintenance activities (though this rare.
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Afin de fluidifier les rapports entre les départements support (RH, Admin, Finances, Conformité, Logistique) et de faciliter la communication en posant un cadre à chacun, pour son confort de travail et une mise en application plus aisée au sein de la mission, TGH recherche un appui support RCA, pour une mission de 3 mois.
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Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines. - Recommends and implements programs to support customer needs.
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Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
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As the Vice President (VP) of Customer Success (CS) you will be responsible for driving strategy to skillfully engage with physician practices and health systems in a value-based care context, with a primary focus on customer performance, satisfaction and retention.
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Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. The TAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines for appropriate patients.
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Our staff demonstrates competencies in OPWDD, OCFS, DOHMH, and DHS core training requirements with strengths in positive behavior support, Strategies in Crisis Intervention and Prevention – Revised (SCIP-R), medical support, and effective supervision of the individuals they serve.
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The Vice President/Sr. Associate of Equity Middle Office Business Support within the Corporate & Investment Banking division of Santander US Capital Markets, LLC is responsible for providing daily support to the Equity Front Office on all trading and non-trading activities, including trade capture, lifecycle management, controls, reporting, client services, and daily reconciliations in a fast paced & dynamic environment.
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customer support jobs Company: Apex Systems in Hoboken, NJ
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