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Provides departmental direction to the Sales team and learns daily supervisory practices to ensure that exceptional customer service is the priority of interaction with customers.
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Responsible for learnings how to oversee and execute all department expectations including, but not limited to: staffing, customer service, more options, display audit reports, zone integrity and recovery standards, display specifications, visual merchandising & signage, stocking and replenishment standards, mismate program expectations, and merchandise guidelines.
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ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
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General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store.
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Excels in Customer Service: Creates customer focused environment; provides excellent service. At a high level, ASM's in Training will learn how to support the Store Manager in developing strategies and objectives toward driving store sales and profitability.
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Excellent customer service orientation. Acquires knowledge of auditing firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks, and signs off as final approver.
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Required to complete Firearms Sales Certification training. + Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.
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Talent Management: Train and develop Customer service employees; direct and monitor training and development for employees. You would be responsible for maintaining guest service in assigned store, which includes assisting the general manager in ensuring maximum sales, profitability through merchandise inventory, expense control, team member engagement and managing food operating costs.
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Key Responsibilities:General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized storeappearance.
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Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager.
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Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing.
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ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
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