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Examples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.
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Examples of specialized experience include: (1) Researching and analyzing rules, policies, procedures to respond to inquiries; AND (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.
Part-timeExpandApply NowActive JobUpdated 18 days ago - UpvoteDownvoteShare Job
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Current civil service employees would be given new appointments to the civil service. Selections made under this bulletin will be processed as new appointments to the civil service.
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Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Watch what Customer Service Representatives in the Teleservice Center do.
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0962 Contact Representative. INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies.
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As a Customer Service Representative, you must be knowledgeable about Social Security programs and be able to explain complex concepts to members of the public who contact the agency.
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Once selected for the Customer Service Representative (CSR) position in SSA, you will contribute to the Agency's mission through direct service to the public. Customer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; Conduct interviews to determine the nature of the caller's question or issue; Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.
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Customer Service Representatives work in an office environment to provide a high level of quality service to our customers of the general public. Watch what Customer Service Representatives do.
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GS-6: One (1) year of specialized experience at the equivalent to the GS-5 level in the Federal Service. GS-7: One (1) year of specialized experience at the equivalent to the GS-6 level in the Federal Service.
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GS-5: One (1) year of specialized experience at the equivalent to the GS-4 level in the Federal Service. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.
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Normally candidates are hired at step one unless they have prior federal experience with no break in service. Selective Service Registration, if applicable (www. If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Megan Robertson at.
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Watch what Customer Service Teleservice Representatives do! If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Pedra Gray at.
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The Patient Contact Center Representative (CCR) II Lead provides excellent customer service and patient engagement to low-income and underserved populations in a virtual call center setting.
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