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As an experienced professional in the SaaS industry as a Sr Customer Success Manager (CSM), you will bring your experience leading our largest, most complex customers from deployment to broad scale usage, managing the risks associated with successful adoption.
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And SaaS applications like SFDC, CPQ, QE, ERP Cloud, GainSight etc. Extensive knowledge of BI & Visualization tools like Power BI, Tableau Experience with Snowflake, Informatica, FiveTran etc.
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Preferred Qualifications Experience with applications or SaaS supporting de-centralized Cell and Gene Therapy clinical trials desirable Experience supporting configuration, qualification and maintenance of SharePoint, Veeva, DocuSign, etc.
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Salesforce Administrator certification, Salesforce Integration Architect and/or Service Management certification would be a big plus. In-depth understanding of Salesforce sales, marketing, and service cloud design and integrations with external applications to perform business functions.
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Analytics 5% Master the Salesforce platform for developing engagement strategies for all DCI leadership annual giving donors and prospects. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.
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This is outbound so you'll need to create your own lead funnel - but we are hiring a dedicated growth marketer as we speak and you can mine our 10,000+ name Salesforce system. Previous experience working with B2B SaaS would be preferred.
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Assist the Admin-Ops Team in training CRL staff on various software applications including (but not limited to) Office 365, Outlook, Salesforce, Concur, Connect, etc. CRL provides a strong voice on both the state and national levels for these families to expand family wealth and financial stability through sustainable homeownership, affordable higher education, and support for small businesses, and protect their financial stability by preventing abusive products that trap families in debt and strip away their income, by ending payday lending and other predatory high-cost lending, exorbitant bank fees, and abusive debt collection practices.
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Understanding of marketing platforms including HubSpot and WordPress and a proven track record for supporting the graphic and video content requirements for digital marketing projects. and proficiency with video editing and production software (Adobe Premiere, Final Cut Pro, etc.
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In-depth understanding of ServiceNow including CMDB, ITSM, ITOM, ITAM, employee self-service and enablement of generativeAI to drive operational efficiencies. Relevant certifications (e.g., TOGAF, AWS/Azure/GCP certifications) will be advantageous.
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Bettering the health of all North Carolinians means we must ensure diversity, equity and inclusion are woven into how we attract, serve and retain our members and engage with our communities,” said Roy Watson, Vice President of Group Segment and State Health Plan for Blue Cross NC. “Through this pipeline program and scholarship opportunity, we’re working to create an insurance salesforce that’s as diverse as our state.
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5+ years of experience working with a CRM platform, ideally Salesforce (but others could include HubSpot, Microsoft dynamics, SugarCRM). Lead the marketing automation efforts to drive targeted campaigns and improve conversion rate with Salesforce Marketing Cloud Engagement (formerly PARDOT.
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Knowledge of Salesforce CRM and Adobe Learning Manager LMS is key. We are hiring a Salesforce Training Specialist for a key client of ours in the chemical manufacturing industry. Facilitate Salesforce trainings, both virtually and in-person, in an engaging manner utilizing research-based education principles.
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Knowledge, Skills and Abilities » Strong knowledge with AWS infrastructure, low code software platforms (like SalesForce, PowerApps) and integration platform (Like IBM ACE, MuleSoft). Experience in creating composable software solutions on the AWS cloud using low-code (Power Apps, SalesForce etc.
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Experienced with Quickbooks, Salesforce, Excel, PowerPoint, Slack and other business applications. 8+ years of highly transferable SaaS experience in accounting or similar field; SaaS expertise is mandatory.
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Highly Desired PMI certification Project Management Professional (PMP) Desired Experience with Cloud technologies & SaaS applications running on Cloud Desired Experience collaborating with Federal, State and Local Government Highly desired Experience managing implementation of a statewide IT project Desired Experience in establishing and/or implementing governance models for IT modernization efforts Desired Experience with Child Welfare Information Systems Implementation Highly desired.
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