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Depending on the client(s), services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
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The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system.
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Establishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
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Responsible for meeting daily service repair needs and driving customer satisfaction · Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
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Analyzing of the customer situation, creating process documents, concepts and blueprintswith a focus on SAP financial modules (FI, AA, CO, CA, IM, TR, BPC). Nagarro's global SAP business unit is a leading IT full-service provider for critical business applications and complex ERP landscapes in digital transformation.
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Support SCs in key customer meetings and events. In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software.
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Experience crafting product sales strategies and implementing operational programs and initiatives. + The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
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The Customer Success Manager at Leaf plays a vital role within the Commercial Team. Combining deep technical, product, and industry knowledge, this position is responsible for ensuring our customers in the agriculture sector receive exceptional service and guidance to maximize the value of Leaf's offerings.
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