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Provide daily telephone & email support for automation but also for basic mechanical issues to internal (Field Service Engineer, Project Manager, Customer Care Manager, Service Account Manager.
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The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
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Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
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Technical Product Support Specialist II , you will provide top-tier technical support to both customers and distributors, manage case logs and resolutions, and maintain an exceptional level of customer service.
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The BHS develops and elevates the b-Helpful colleagues, ensures coverage in line with velocity, drives BOPS and Curbside fill in line with our Ready-On-Time promise, ensures we deliver an outstanding Gift Wrap product, and sets and role models a high expectation in delivering the customer experience with attention to detail, all in support of driving up the Net Promoter Service Score at b-Helpful.
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VintageView modernized wine cellar design by developing the label-forward wine rack in 2001 and continues to innovate with remarkable product development, quality, and industry-best service.
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The TRAX Tactical Datalinks Product Support Engineer is expected to be intimately familiar with all aspects of operation and employment of the equipment specified under the field service contract.
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The b-Helpful Supervisor (BHS) leads colleagues and functions at our b-Helpful service center, with a focus on elevating the customer experience with quick, seamless, and efficient service in Buy Online Pick-up in Store (BOPS) orders, Curbside Pickup, and Gift Wrap, along with return processing and general service needs at the main b-Helpful desk.
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Cross-train as required, developing a broad set of skills to support customer demand while staying current with Midco’s expanding product offering. Create customer loyalty by delivering high quality support through established processes for commercial customer issues related to Midco Services via all customer interaction types.
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As a UX Writer, you will collaborate with product design teams to craft intuitive, actionable, and easy-to-understand user experiences by creating short- and long-form content strategy for customer-facing digital properties and the company's internal digital channels and tools.
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Job Overview The b-Helpful Supervisor (BHS) leads colleagues and functions at our b-Helpful service center, with a focus on elevating the customer experience with quick, seamless, and efficient service in Buy Online Pick-up in Store (BOPS) orders, Curbside Pickup, and Gift Wrap, along with return processing and general service needs at the main b-Helpful desk.
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Conduct weekly field visits with suppliers and sales team to identify opportunities and present Core-Mark Food Service Programs to key customer base. Participate and present in sales meetings to build product sell-through strategy and execute business action plans to support Core-Mark's growth objectives.
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Renishaw Inc is seeking a Service and Support Engineer to join its Raman product line. The Service & Support Engineer installs, maintains, and provides technical support and training for Raman microscopy systems.
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Minimum of two years of Customer Success Manager or Account Management experience in a business-to-business or SaaS support environment. Reduce customer time-to-value by providing a smooth on-boarding process that gets customers using Truckstop Factoring quickly.
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The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system.
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