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Oversee customer service, mystery shopping, rewards and recognition programs and employee engagement campaigns that enhance the airport customer experience. Conduct formal surveying (online and in-terminal) to formulate benchmarks, identify problem areas and resolve customer-facing issues to support the overall mission of raising Airport Service Quality (ASQ scores.
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Working experience with Oracle CX: Sales Cloud, Commerce Cloud, Service (B2B, B2C, Field Service) Cloud, CPQ Cloud, Marketing Cloud, Subscription Management, Order Management, Pricing Admin, Integration Services, Revenue Management and Billing.
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Act as an engagement manager across all aspects of ServiceNow ESM and GBS (HR Service Delivery, Field Service Management, Workplace Service Delivery, Customer Service Management, Procurement, Legal Service Delivery) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases.
$388,200 a yearFull-timeExpandApply NowActive JobUpdated 28 days ago - UpvoteDownvoteShare Job
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Skills: Comfortable working in the Skid Row Community; customer service; budgeting; staff management; working knowledge of maintenance equipment and tools; drywall repair; light plumbing and electrical; installation of lighting; hanging doors; flooring repair; painting.
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The Senior Technical Project Manager for the Customer Experience team will partner with a team of Salesforce Engineers to drive the successful implementation of customer service technologies, including AI/ML-based modern agent desktop, routing, chat and voice solutions.
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Oversee the planning, execution, and delivery of complex technology implementations for customer service, ensuring that projects are completed on time, within scope, and meet high-quality standards.
$165,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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5+ years of progressive experience in a Human Resources generalist role supporting a blended exempt/non-exempt workforce of 700+ employees preferably in a retail or customer service environment.
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Excellent technology skills with advanced experience in Google Suite, LMS platforms (e.g. Lessonly), customer service/CRM software (e.g. Zendesk, Kustomer), and medspa software (e.g. Zenoti.
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A Microsoft Dynamics CRM Senior Manager works with Microsoft Dynamics leadership to identify prospects, cultivate, sell and deliver field service transformation projects. Deep functional understanding of sales and service including Microsoft Dynamics 365 Sales and Customer Service enabling the processes.
$278,875 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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MAIN PURPOSE OF JOB The Welocalize Strategic Account Manager is responsible for developing and sustaining a long-term strategic customer relationship, leveraging our subject matter expertise and service capabilities to create value-based solutions, serving as customer advocate for internal and external stakeholders, driving growth and lifetime value through a Strategic Account Management Framework.
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As part of the SAP Customer team, your primary focus will be on Lead to Cash transformation for our clients - both traditional business models and enabling next generation XaaS (anything as a service) business models leveraging SAP C/4 Sales, Service and Marketing cloud; SAP CPQ; SAP Commerce; SAP Subscription Billing (BRIM); SAP Entitlement Management; and SAP S/4 Sales and Distribution solutions.
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Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
$159,390 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.
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As Product Manager Data Solutions for PHM at Gainwell, you will oversee the implementation of the data platform for the Population Health Management Service (PHM Service) Project in California.
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Cross-functional: As a shared service across GOAT Group, this role will need to function across different business units and teams. Familiar with marketing funnels, customer journeys and the economics of user acquisition and retention.
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customer service jobs Title: manager senior in Los Angeles, CT, Missouri
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