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Performs ongoing installation, training, technical and support services for all personal computers (PCs), Apple devices, instructional hardware, instructional software and related peripherals and general support for server equipment, data network equipment, telecommunication equipment, and video streaming conferencing equipment under the direction of the Director of Technical Support Services and/or the IT Technical Support Services Team.
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Strong oral and writing skills to work closely with all levels of personnel involved in IT operations and technical aspects of systems. Duties: The IT Lifecycle Manager shall have five (5) years of IT related and recent professional experience which substantially satisfies the support functions similar to those described under this functional support area.
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The Vice President, Information Technology Operations & Support Services will develop, articulate, and execute the infrastructure, operations, IT Service Management, and support of the organization.
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We are seeking an experienced Senior IT Support Specialist to provide technical support to users in both remote and in-office environments. This position is ideal for someone who is passionate about technology, thrives in dynamic environments, and is dedicated to enhancing user productivity and satisfaction through effective IT support and solutions.
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Manages escalated technical assistance to repair PCs. Consults with Network Support Technicians, Employers and Vendors to resolve escalated issues. Manages Escalated Technology Support issues and assist with Technology projects, including the installation and repair of computers.
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Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
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Work closely with other firmwide IT techs as necessary to assist them with local technical issues and take proper steps to escalate to Regional Manager or Service Desk. Quickly assess and escalate hardware and/or network problems to third level IT support groups for assistance.
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The role involves personalized technical support, device management, support for meetings and events, onboarding and training, information security, vendor management, and IT strategy and planning.
$96,000 - $202,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Manager of GSEP Technology Support will provide specialized knowledge and expertise in the administration of GSEP's virtual, application, and backup server infrastructure, including hands-on support for the deployment of GSEP IT/AV services, provide in-depth troubleshooting, analyze system trends to prevent recurring issues, deliver efficient and effective technical support, and champion the adoption of technologies that empower staff, faculty, and students to excel.
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Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
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The IT Support Specialist will be crucial in providing technical support and ensuring the smooth operation of our technology systems. - Stay updated with the latest technology trends and best practices in IT support.
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Act as a point of escalation for complex technical issues, providing hands-on support and guidance to resolve critical incidents. The role involves ensuring efficient IT support, implementing best practices, managing projects, and maintaining a high level of performance within the team.
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Stay informed about industry best practices, emerging technologies, and trends in IT support to ensure the helpdesk remains up-to-date and efficient. Manage and lead a team of IT helpdesk technicians, providing guidance, coaching, and support to ensure high performance and productivity.
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The IT Helpdesk Manager will oversee and manage a team of 4 IT Helpdesk Technicians and eleven other technical resources across multiple US offices. Strong technical background with expertise in troubleshooting hardware, software, and network issues, including Microsoft 365 and Microsoft InTune.
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IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified Professional) are a plus. Experience with helpdesk ticketing systems (e.g., ServiceNow, Freshservice) and remote support tools.
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technical support it jobs Title: technology support in Brooklyn-center, Minnesota
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