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Job Title: Assistant Convenience Store Manager Department: Operations Reports To: Convenience Store Manager FLSA Status: Non-Exempt POSITION SUMMARY Primary functions are to: (1) efficiently process all customer purchases, accurately, promptly, and courteously for maximum customer satisfaction as directed by management; and (2) assist store manager in paperwork and supervising employees and store.
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You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service.
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Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store.
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Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
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Strong ability to perform task management, balancing dynamic customer flows. Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
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Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas.
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Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager.
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Position Purpose: Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager.
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General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store.
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Job SkillsStrong ability to perform task management, balancing dynamic customer flows. Job Responsibilities:Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
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Excellent interpersonal, motivational, team building and customer relationship skills. You may be responsible for aspects of managing non-inventory supplies management & expense control.
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Strong ability to communicate performance analysis findings and actions, both verbally and in writing. Ensures an effective and efficient response to customer questions, requests, and/or concerns.
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ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
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Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance). Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
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ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
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assistant manager performance management customer service department jobs Title: assistant store manager in Anoka, Minnesota
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