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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives.
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Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS.
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Including but not to be limited to Cloud, Wireless, internet, Data Center, WAN/LAN, load balancers Firewalls By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting.
Full-timeExpandApply NowActive JobUpdated 15 days ago - UpvoteDownvoteShare Job
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This work is performed under limited supervision, is based in Augusta, Maine, and may be eligible for a hybrid remote work schedule which will include a minimum of one day per week in the Service Center office.
$57,969.6 - $78,852.8 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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PG is headquartered in Portland Maine, has 33 shops, 2 fabrication facilities and a contact center. Ensure that the team is replacing/repairing auto glass in accordance with insurance, MVSS, NGA, and Portland Glass standards and specifications while maintaining customer satisfaction.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Expert in End-End Contact Center Platforms & Technologies: Genesys, Nice, Five 9, blending, speech, etc. Typically requires 5 years leading contact center software engineers utilizing agile delivery frameworks including Scrum, LeSS, Lean, XP, Kanban, FDD, BDD, API and UI test automation for quality control and supporting tools (Cucumber, JIRA.
Work from homeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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For inquiries about reserving the Welcome Center , please contact Maggie Hood at (207) 287-1615. For inquiries about reserving the Welcome Center , please contact Maggie Hood at (207) 287-1615.
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The remote Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.
RemoteExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Knowledge of shared services center / contact center operations and associated human resource issues and solutions is preferred. The recruitment interview process includes these requirements unless the position is fully remote.
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We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. A is an innovative customer contact center that offers a launching point for all employees to advance on their career path.
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Strong knowledge of contact center technologies, including but not limited to Zendesk, Nice InContact CX1, Ada Chatbot, and related systems. Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to self-serve through self-help portals or interactive voice response (IVR) systems.
RemoteExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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A facility that has less than 50 beds, not a trauma center is seeking an OB/GYN for locum tenens coverage. Contact: LocumTenens.com recruiter has the specialized knowledge and personal connections to source premier assignments while negotiating top pay on your behalfLT Online Experience gives you one-stop visibility into your past and future assignments, presents, time and pay, preferences, travel info and document storageLocumTenens.com provides paid malpractice insurance (A.
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