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Principal Engineer - App Development
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- We are looking for a Principal Engineer to join the VCG - Frontline Experience organization.
- The candidate in this position will be responsible for providing Technical and Business related subject matter expertise for Customer Service Verint Suite of applications & Call Center tools with focus on scalability, availability, operational stability and performance.
- As the lead Verint subject matter expert, the employee with this role is responsible for the design, customization, and installation of the Verint product suite to meet Verizon standards.
- Being a Subject Matter Expert in Verint (WFM, Interactions(Call recording), Transcription, DPA, Quality, Text analytics, Speech analytics).
- Integrating FIS ,CSI and STCI adapters (Avaya and/or Cisco).
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