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Key Words: Service desk, Support, help desk, ticketing system, customer service, secret, DoD, Security +, Tier I, Tier II, team, problem solving, tickets, analytical, devices, servers, computers, application systems, shift work, it helpdesk, it, helpdesk, desktop support, desktop, it, information technology, it systems, information systems, dha, secret, cac, clearance, dod, ft belvoire, walter reed, ft drum, write Patterson afb, navy, af, army, marine corps, porstmouth naval base.
$50,000 - $65,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The help desk specialist will be responsible for logging all calls in the ticketing system and escalating issues to the next level when needed. In this mission we provide Tier 1 Help Desk Support to the NRC's user community.
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Keywords: Washington DC Jobs, Service Desk Technician, IT Support, Windows OS, Mac OS, G Suite Products, Computer Systems, Help Desk, Helpdesk, Support, Network, Networking, Washington DC Recruiters, Information Technology Jobs, IT Jobs, Washington DC RecruitingLooking to hire for similar positions in Washington DC or in other cities.
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Keywords:Washington DC Jobs, Network and Security Administrator, Help Desk Ticketing Systems, IT Support, Windows, Mac OS, Mobile Devices, Network Security, Network, Networking, Washington DC Recruiters, Information Technology Jobs, IT Jobs, Washington DC Recruiting.
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Determines the priority, criticality, and assignment of tickets and thoroughly documents support requests using the IT Help Desk ticketing system. Stays up-to-date on Firm technology and systems, required skills and competencies, as well as policies and procedures through self-guided learning and review of training materials created by the IT Help Desk management /training staff.
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Audley Consulting Group (ACG) is seeking a full time Tier 1 Help Desk Analyst to support our Federal Government customer at the client location in Rockville, MD. Answer Help Desk phones and provide Tier 1 Support to users on a variety of issues.
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Answer user inquiries regarding computer software and hardware, printer, phone, internet connectivity and other IT related operationsManage assigned Help desk tickets, record status updates and resolutions in ticketing system.
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Help Desk Manager. Hands-on experience with various computer software, including Microsoft 365, Intune, Azure AD, Adobe, Single-Sign-On, Helpdesk ticketing system software and hardware, and peripherals.
$71,200 - $87,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Cohere is seeking a Help Desk Specialist SME to join our team! Serve as subject matter expert, possessing in-depth knowledge of Help Desk support. Supervise operations of help desk and services as focal point for customer concernsProvide support to end users on a variety of issues.
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Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, Experienced Help Desk Tier II. Help Desk Tier II.
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Supervise operations of help desk and services as focal point for customer concerns. You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operations and maintenance, and infrastructure lifecycle support services across the customer’s enterprise.
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Participate in our ACD system as directed and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Level Agreements.
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Monitor the Help Desk ticketing system and provide timely assistance to customers with incidents, events, problems, requests, and projects. Working technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows XP/7, Microsoft Office 2003 – 2010, Cisco VoIP and Networking, mobile communications, Remedy Ticketing system, etc.
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Reporting to the Manager, IT Help Desk, the Technical Analyst is primarily responsible for troubleshooting and resolving all assigned technical issues. Experience with Service Desk ticketing/service applications and functions.
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