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Cleared Service Desk Specialist
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$50,000 - $65,000 a year
Full-time
- Zachary Piper Solutions is currently seeking a Secret Service Desk Analyst who will support a government contract located in Falls Church, VA. The Secret Service Desk Analyst will provide Tier I and II support using ITSM ticketing system.
- Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
- Perform in person customer service and phone support service to the end-user community.
- Support focus teams or specialized projects to promote rapid improvement turnaround.
- High School diploma and relevant technical experience or skills in Information Technology revolving around hardware support
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