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Facility Details Facility: Please Contact for facility info Facility Type: Short Term Acute Care Hospital Number Of Beds: 226 Trauma Center: Level II Pediatric Trauma Center: No Charting System: 3M Health, Cerner (Millennium), Dell EMC, Dorothy, Epic (ClinDoc, EpicCare Ambulatory), FinThrive Job Details Starts: 09/30/2024 Assignment Length: 14 Shift: Day Call Off Policy: Please Contact for Info Job Quantity: 1 Type: Travel Job Description Interested in making a positive impact.
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Knowledge of Avaya and/or Cisco platforms, call center features and operations. Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN.
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Knowledge of care management operations including call center, utilization management, case management, clinical assessments, reporting, fulfillment, etc. CNSI and Kepro are now Acentra Health.
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Works with Cerner to resolves situations identified by the HR Shared Services Call Center personnel. Assists HR Call Center Supervisor with establishing and improving defined business processes to meet production and performance goals.
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The leader develops and executes plans, controls, and directs the activities of the Member Contact Center (MCC) which includes the Call Center and E-Delivery specialized units. The VP, Member Contact Center is charged with optimizing the performance of the Call Center and E-Delivery units by leveraging technology and using data along with fostering and upholding a Member Centric environment, focusing on business development, and enhancing the member experience.
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Prior leadership skills in a call center or customer service setting. Excellent communication skills; able to converse knowledgeably and concisely over the telephone and via written and electronic communication.
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Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc.)
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Proficient in Microsoft Office and other business applications Experience with Salesforce/JIRA or similar customer and issue tracking systems Preferred Skills/Experience: Previous experience in a Call Center or Help Desk environment.
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The ideal candidate should have a strong background in customer service, particularly in a call center environment. - Previous experience in a customer service role, ideally in a call center environment.
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MedStar Health is looking for a n Emergency Services Technician t o join our team at MedStar Washington Hospital Center. Takes vital signs and provides basic nursing support including, but not limited to: responding to call lights, collecting specimens from patients, completing flow, graphic and Intake and Output (I&O) sheets, and transporting patients, his/her personal possessions, medical records, and attached clinical devices (IV's and oxygen) by wheelchair, stretcher, bed, etc.
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Your role in our mission Previous call center experience, preferably in an EDI setting. SummaryThis position is in our EDI helpdesk call center and will be responsible for answering calls and assisting internal and external customers.
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Experience with call center operations, sales, and/or customer relationship management CRM software (salesforce preferred) and/or softphone software or technology. Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
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Participate in DHHS workgroup meetings for the county’s Call Center, Crisis Outreach and Restoration Center every six weeks; support data collection and reporting and contribute to other deliverables as needed.
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Reviews daily call/case performance metrics with Admin I or manager I Contact Center. Identifies QA, call/case trends (areas of opportunity) and provides recommendations to Manager I Contact Center.
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The ideal candidate will have enterprise sales experience in areas such as telecommunications, VoIP, CRM/ERP applications, call/contact center and/or the integration of these complex solutions, be a self-starter, and be willing to operate both tactically and strategically.
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call center jobs in Silver Spring, MD
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