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Knowledge of other ServiceNow modules, such as IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps). Configure and customize ServiceNow GRC applications, including Policy and Compliance, Risk Management, Audit Management, and Vendor Risk Management, to align with industry best practices and regulatory standards.
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Monitoring the incident management system (ITSM) Windows 10, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification. Documenting and tracking hardware distribution via firm asset management software (ITAM.
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Perform ServiceNow system configuration, integration, administration and maintenance of the cloud based ServiceNow ITSM Suite including Incident Management, Problem Management, Service Request Management, Change Management, Service Catalogs; responsible for platform components including Knowledge Management, Self-Service Portals, Single Sign on (SSO) capability, LDAP and Active Directory Profile synchronization.
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Familiarity with technical troubleshooting of Microsoft platforms and applications including Windows 10/11, O365 and others as well as Apple iOS devices (iPhone, iPad, iMac) and ITSM tools and reporting.
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Implement, maintain, and customize ServiceNow modules like (not limited to): CSM, Field Service, ITSM, ITAM, CMDB, Discovery, Service Catalog, Project, Portfolio, Orchestration. Implement, maintain, and customize ServiceNow modules like (not limited to): CSM, Field Service, ITSM, ITAM, CMDB, Discovery, Service Catalog, Project, Portfolio, Orchestration.
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GENERAL DUTIES:The Data Scientist Senior (DSS) will leverage tools such as ServiceNow, JIRA, or similar ITSM tools to monitor and review team member assignments to ensure equitable use of resources, and to exercise quality control over tasks.
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We are seeking a skilled IT Service Management (ITSM) Process Architect to join Children's National Hospital and be part of our dynamic and innovative Information Services team. The ITSM Process Architect will be responsible for designing and implementing IT service management processes that align with industry best practices and support the unique needs and requirements of a healthcare organization.
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Collaborate with stakeholders to design and document service processes, ensuring alignment with industry best practices (ITIL, ITSM). Reporting to the VP & Chief Technology Officer, the Director will oversee the Tier 1 Service Desks (Technical and Clinical), Technology Asset Management & Refresh, AV / Conference Services, Workplace Collaboration Platforms, and the Network Operations Center.
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This role oversees the development of tools and procedures to complement and plug-in to the existing the ITSM model and drives adoption across IT and key stakeholders / partners. NPosition Type ManagementJOB SUMMARYReporting to the SVP of IT Infrastructure Delivery & Shared Services (IDSS), the VP Infrastructure Operational Reliability & Resilience serves as a senior technology operations leader who helps guide the day-to-day operations of Marriott’s IT infrastructure technology services globally.
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Configure and customize ServiceNow modules, workflows, forms, and business rules to support ITSM processes and requirements. Hands on strong implementation and configuration experience in ITSM Solution.
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Implementation and integration experience with ServiceNow ITSM, HRSD, and SPM modules. As the largest biomedical research agency in the world, NIH has access to extensive data via numerous web applications, data services and other mechanisms, and requires advanced business intelligence dashboards to support smart decision-making.
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Certified as a Service Desk Manager or Service Desk Director, e.g., HDI Support Center Manager, HDI Support Center Director preferred. Evolver's core competencies include enterprise infrastructure O&M, full lifecycle application development, all facets of cybersecurity, as well as cloud, end-user support, data analytics and legal services.
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Prior experience with operating, monitoring, and supporting serverless applicationsApplication of appropriate information security and regulatory or statutory compliance, including HIPAA, SOC, GDPR.Success in leveraging traditional best practices, such as ITSM, as well as emerging methods, such as DevOps, that are optimized for agility.
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Assist in the implementation of IT Service Management (ITSM), IT Operations Management (ITOM), and other ServiceNow modules. Assist in the implementation of IT Service Management (ITSM), IT Operations Management (ITOM), and other ServiceNow modules.
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5+ years of experience managing IT Service Management (ITSM) projects and using Information Technology Infrastructure Library (ITIL) to standardize service delivery. 5+ years of experience managing IT Service Management (ITSM) projects and using Information Technology Infrastructure Library (ITIL) to standardize service delivery.
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itsm job in Rockville, MD
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