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Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
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Prior experience with help desk ticketing systems and service desk management tools (i.e., ConnectWise, Autotask, Kaseya, etc.) The IT Service Desk Engineer Tier 2 (MSP) will make heavy use of ConnectWise, M365, Azure, desktops/networking, virtual servers (VMware/Hyper-V), SonicWALL, and Meraki.
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Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Atlassian (Jira, Bamboo, Confluence), Yum updates PLUS: DevOps, CI/CD, NodeJS administration and C2S.
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Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Zavda was founded in 2006 and is a SDB certified, Service Disabled Veteran owned, and Woman owned small business that offers leading IT management, Intel, and Cyber opportunities in both the private and public sector.
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The ideal candidate will have demonstrated experience as a higher-tier IT Help Desk Engineer, with on-premise and cloud system deployments and should be knowledgeable in a wide array of technical and operations knowledge; including system administration, operating systems, infrastructure and application security, virtualization technology and networking (TCP/IP, DNS, Directory Services included.
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Hiring now for Red Arch Prime Contract. annualized bonus compensation in tandem with spot bonuses for hard work, tuition reimbursement, and a robust offering of additional employee first benefits such as an employee choice of an annual technology and or fitness reimbursement.
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Hiring now for new positions on a Prime contract. Active TS/SCI with Polygraph Required. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
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Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution; and providing support for implementation, troubleshooting and maintenance of IT systems.
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Brew’s Brand-New HQ: Pick an adjustable standing desk or cozy corner and load up on free coffee (duh) and snacks at our new two-story office space in NYC’s Flatiron District. - Help oversee revenue systems including Order Management System (OMS) and Inventory Management System (IMS.
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Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and. Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, IAT2 Certification (one required): CCNA Security, CYSA+, GICSP, GSEC, Security+CE, CND, SSCP.
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Candidate will have expertise in: Red Hat Linux Windows OS Active Directory VMware Patching (Satellite and WSUS) File Transfers STE/STN experience a plus Account Management Working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) REQUIREMENTS Active TS/SCI with polygraph required to be considered Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type and complexity is required.
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CACI is seeking a ServiceNow System Administrator (Tier 1/2) to join our team supporting our multi-year contract in Hanover , MD. The GOATCLOUDS program provides managerial, design, engineering, architectural, technical, implementation and maintenance of an enterprise IT service management system to manage customer IT service requests, and IT management functionality across the enterprise.
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Create, update, and resolve service desk tickets using an ITSM ticketing system and answer inquiries into the Service Desk via phone, email, in-person, or self-help. Create, update, and resolve service desk tickets using an ITSM ticketing system and answer inquiries into the Service Desk via phone, email, in-person, or self-help.
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Fully define interfaces in terms of origination, destination, stimulus, and data characteristics for software; and electrical and mechanical characteristics for hardware Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problem s.
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33% of LCAT require Information Technology: Two (2) years of experience with ServiceNow platform is required. Four (4) years of experience with Service Management (ITSM) is required. ServiceNow System Administrator certification is required.
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help desk jobs in Hanover, MD
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