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The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the properyJob functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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Our Parking Guest Attendants (PGAs) play an essential role in our operation; providing the highest level of service to our guests during the check-in and check-out process. Partner with all team members to provide the best guest experience.
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Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members. The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day.
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Housekeepers clean and supply all daily assigned rooms and report all damage, mechanical deficiencies, suspicious activities, or theft in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.
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The GSSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
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Guest Experience Leader. Be the solution: Handle guest concerns and provide resolve to their satisfaction. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.
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Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro.
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Inform guest of the room safe and mini-bar key and room key procedures. Work as part of the overall Front Office team to ensure a seamless experience for the guest. Promote positive guest relations for information in a congenial manner.
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Observe to quickly understand whether a guest needs assistance or want Store Attendant, Guest Advocate, Cashier, Attendant, Cart Attendant, Advocate, Retail. Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
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The Hilton Garden Inn Columbia is looking for Guest Services Agent to join the team! The Guest Services Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
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At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires.
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