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70% - Customer Support – providing day to day support (Tier 1) and troubleshooting for existing customers; responsible for managing pipeline of support tickets and collaborating with engineering to solve Tier 2-3 issues and bugs.
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Provides Tier 1 (help desk) and Tier 2 (escalation) problem identification, diagnosis, and resolution of problems. Perform daily system administration, monitoring, and troubleshooting of UNIX, Windows, NetApp Data OnTap network attached storage, and VMware virtualization infrastructure.
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Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution; and providing support for implementation, troubleshooting and maintenance of IT systems.
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Under limited supervision and in accordance with IT service level agreements provides Tier 1 first level resolvable phone, email and remote support for the IT Service Desk. Additionally, provides more complex Tier 2 support for all client technology and associated peripherals by means of analyzation and methodical troubleshooting.
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Provide specialized scientific hardware support to researchers such as installation and troubleshooting of scientific cameras and microscopes. Provide tier 2 and tier 3 hardware and software support for both Windows and Apple based personal computers in an enterprise and research environment.
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Provide support for implementation, troubleshooting and maintenance of IT systems (U) Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
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Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. The Level 2 System Administrator Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
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As a Building Automation Project Engineer, you will gain top notch experience supporting construction projects in a variety of environments while interfacing with top tier clients in various construction related industries.
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The System Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. A current Top-Secret/SCI with polygraph security clearance is required.
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Maintains documentation of IT infrastructure and troubleshooting procedures. Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
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The position is responsible for complex diagnostics, high-level electrical/technological knowledge, critical thinking/troubleshooting, ADAS calibrations for all makes/models, and a high sense of urgency to correlate with a high pace work environment.
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As a System Administrator, Level 1, you will be responsible for providing support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.
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10+ years’ experience engineering and troubleshooting networks, including extensive routing and switching experience such as one or more of the following: MPLS, VPNs, routing protocols i.e. BGP, OSPF, IS-IS, switching protocols i.e. Spanning Tree Protocol, VLANs, LLDP, VoIP, Multicast protocols and emerging network technologies.
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Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide in-depth experience in troubleshooting IT systems. Configure and manage UNIX and Windows (or other applicable) operating systems.
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Provide Tier 1 (Helpdesk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution. Provide support for implementation, troubleshooting, and maintenance of information technology (IT) systems.
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tier troubleshooting jobs in Baltimore, MD
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