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System Administrator 3 W / 15 Years Experience Annapolis Junction
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- Manages and troubleshoots activities associated with systems maintenance tasks such as system backups, recovery and file system maintenance.
- Manages and troubleshoots activities associated with activation, installation and testing of software upgrades and computer components.
- Maintains documentation of IT infrastructure and troubleshooting procedures.
- Assists in the creation, triage, assignment, and maintenance of systems administration related tickets.
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
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