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The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest, is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest.
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The Patient Service Representative (aka PSR) is the first point of contact and provides a professional, supportive, and nurturing experience for patients, visitors and colleagues via telephone and/or in person.
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When you join us as a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
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May oversee and troubleshoot scheduling and/or patient service issues; serves as lead worker and trainer for junior level staff; and other duties as assigned. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) Three to five years medical office experience Current knowledge of payer requirements for referrals and preauthorization Experience in front and back office operations Knowledge of billing and coding for medical services Strong customer service skills PC proficiency.
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Customer Service Representative (Patient Financial Services) 3 years experience in patient accounting, customer service, or related field, or an equivalent combination of experience and college education.
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The Patient Service Representative position in the physician practice provides clerical support to the practice and providers on a regular basis. The PSR is responsible for appropriate management of the physician schedule, assist callers and visitors to the office, patient registration, charge entry, end of day reconciliation, obtaining payments from patients, and collects referrals and surgical authorizations.
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Ascension Saint Agnes in Baltimore, Maryland operates a full-service, 254-bed teaching hospital, the Ascension Saint Agnes Medical Group, Ascension Saint Agnes Imaging Center and Ascension Saint Agnes Foundation.
Starting at $15 an hourFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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SummaryThe Patient Care Services PSR, collaboration with unit leadership, coordinates the daily operations of the nursing station, maintaining continuous awareness of unit operations and potential issues.
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The S ervice Representative is part of a cross-trained team that performs the following processes necessary for efficient operational function of a health center: pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification, panel management, with medical record tasks such as record requests, printing Immunization records, copies of referrals, lab slips etc.
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1 year work experience in general collections, accounts receivable oversight or customer service. Ensures correct processing of outstanding insurance claims by: interpreting insurance payer responses, requesting account level adjustments, submitting appeals and claims reconsiderations, evaluating financial responsibility of patients, resolving insurance denials and claim rejections, performing insurance verification.
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Interviews patient/representative to obtain data, complete forms, and enter information into patient registration, billing and EMR systems. Work requires strong customer service skills and/or admitting registrar experience and the ability to enter and retrieve data using a computer- acquired through one to two years of experience.
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Verifying all patient demographic, health, pharmacy, and insurance information. Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
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JOB SUMMARY: Performs and supports the overall patient/family compliment, complaint and/or grievance process, including intake, processing, and resolution. Education and Coaching Supports training and education for hospital staff regarding service recovery and complaint and grievance reduction strategies.
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Patient Services Representative. Obtain forms or additional information and update patient files. Work closely with patients to help as their advocate as far as pre-registration, registration, insurance verification, referrals.
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Customer Service Representative (10596) Customer Service Representative. Supports several local intake teams on new patient referrals, helping to ensure the accuracy of information collected.
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patient service representative jobs in Baltimore, MD
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