LifeBridge Health

JOB SUMMARY: Performs and supports the overall patient/family compliment, complaint and/or grievance process, including intake, processing, and resolution.. Coordination Performs and supports the day-to-day intake, processing, and resolution of patient and/or family compliments, complaints and grievances.. Analysis Uses databases appropriately to support tracking and trending of complaint and grievance data, and to document other initiatives.. Communication Serves as a representative for the Hospital in interactions with patients, families and the community.. Education and Coaching Supports training and education for hospital staff regarding service recovery and complaint and grievance reduction strategies.

patient relations coordinator

JOB SUMMARY: Performs and supports the overall patient/family compliment, complaint and/or grievance process, including intake, processing, and resolution. Advocates for patients and families with expressed needs. Facilitates communication between patients/families and hospital staff. Explains hospital policies and procedures to patients and families. Visits patients and families proactively and for service recovery. ESSENTIAL FUNCTIONS: <ul><li>Coordination Performs and supports the day-to-day intake, processing, and resolution of patient and/or family compliments, complaints and grievances.</li><li>Analysis Uses databases appropriately to support tracking and trending of complaint and grievance data, and to document other initiatives.</li><li>Actively represents the needs of patients and families to the Hospital. Communicates policies and procedures to patients and families.</li><li>Communication Serves as a representative for the Hospital in interactions with patients, families and the community.</li><li>Education and Coaching Supports training and education for hospital staff regarding service recovery and complaint and grievance reduction strategies.</li></ul> REQUIREMENTS: Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field. Experience - 3-5 years.

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