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They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers.
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The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
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POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/BookkeeperFLSA STATUS: Non-ExemptJOB SUMMARY:To provide and maintain high standards of customer service throughout the front end operations.
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Reporting to the Divisional Managing Director, the Commercial Manager will be responsible for leading a highly capable team of sales and customer management professionals to take full responsibility for the front-end commercial processes including Quotation, Sales Administration, Order enquiry and Order Acknowledgement.
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The PSR is to provide excellent customer service using professionalism and proficiency. He/She pro-actively demonstrates appropriate customer service and hospitality practices to enhance the perception of all customers of the department as a healing and compassionate environment for both the inpatient and outpatient setting.
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Background in P&L, Inventory control, merchandising, hiring / training staff, front end, merchandising, cash control, payroll, security / loss prevention mandatory. Directs subordinates to ensure timely and accurate management of all warehouse operations including safety, sanitation, shelf labels, inventory, merchandising, receiving, stocking, stacking position, order pulling, shipping and in store customer service.
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