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Founded in 1992, Baltimore Crisis Response, Inc. (BCRI) is a nonprofit behavioral health services organization based in Baltimore City. Primarily serving low-income communities in Baltimore and Maryland, BCRI provides call center services, mobile crisis response, residential treatment, case management, EMS/LE diversion, and community outreach.
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A year of experience with Cisco Unified Communications (Call Manager, Contact Center), Unity. Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure.
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Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
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The Wealth Management Service Advisor is a full-time position reporting to the Lead Wealth Planner and Managing Director. PeopleShare is hiring for a thriving and expanding independent wealth management firm located in Lutherville, MD. They deliver advanced private wealth management solutions to individuals, business owners, and retirement plan sponsors primarily in Maryland and Washington, D.C. Join their dynamic team and help them continue to offer exceptional wealth management services to their growing client base.
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Leverage soft phone applications for remote call center agent’s business continuity and disaster recovery plan. Consolidate stand-alone Call Management Systems (CMS) into one Enterprise CMS for centralized reporting and reduced maintenance costs.
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Our DDA Service Coordinators, who we call Coordinators of Community Services (CCS), are responsible for case management services for people with intellectual/developmental disabilities. With a rich history of innovation, The Center has translated national movements into ground-level, community-based programs including Medicaid rebalancing initiatives, aging in place, transitions of care, population health, and housing first.
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Approves schedules developed by call center scheduling Manager and works with local management to communicate and fill schedules and handle exceptions. Ensures call center operations coordinators manage schedule adherence notifying and escalating within the site and within the network as warranted; ensures communication of real-time staffing changes to network operations coordinators.
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Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP.
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Prior automotive sales or retail experience, customer service, call center, or business development experience a plus. Continuous training through Asbury's Internal Learning Management System.
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This role encompasses six distinct units: Commercial UM intake and call center, Commercial outpatient medical pre-authorization review, Commercial inpatient and outpatient behavioral health review, Medicare intake and medical pre-authorization review, Medicaid / Medicare intake, and Medicaid / Medicare medical pre-authorization review.
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Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
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Retail, restaurant, hospitality, call center) Leadership role in the military or clubs/organizationsParticipation as an athlete on a professional, semi-professional or college team. We’re hiring immediately for our respected Management Training Program.
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This position is responsible for general facility, building and equipment maintenance and repair, both scheduled and unscheduled tasks, as assigned by the Call Center and/or Facilities and Maintenance management.
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Proficient in utilization management processes, standards, and managed care. Ensure that staff is fully trained and competent on standards of practice of Utilization Management, reimbursement methodologies and treatment coding.
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TGS delivers mission-enabling IT solutions, application development and support, network/security operation center (NOC/SOC) support, call center support, data center services, network management and modernization, enterprise solutions, operations management, professional services, CIO services, and telecommunications.
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call center management jobs in Baltimore, MD
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