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BLS Operations Manager
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$83,200 a year
Full-time
- Interfaces with central operations management to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
- Ensures call center operations coordinators manage schedule adherence notifying and escalating within the site and within the network as warranted; ensures communication of real-time staffing changes to network operations coordinators.
- Approves schedules developed by call center scheduling Manager and works with local management to communicate and fill schedules and handle exceptions.
- Performs all duties and responsibilities in a timely and effective mariner in accordance with established company policies to achieve the overall objectives of this position.
- Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
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