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Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
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SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: Previous experience as a hotel Front Desk Agent preferred Must have excellent communication and organizational skills Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments Must be familiar with a computer and be able to type using a computer keyboard Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
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The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
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Apprise management of any concerns or suggestions Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
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SUMMARY: Front Desk Agent is responsible for providing excellent guest service and duties during guest check-in and check-out. The Front Desk Agent also takes hotel reservations and assists with PBX operations and concierge services.
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Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry.
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With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Be able to complete a bucket check, room rate verification report, and housekeeping report.
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Handle check-ins and checkouts in a friendly, efficient and courteous manner. Perform other duties as requested by management. Be aware of closed out and restricted dates. Use proper two-way radio etiquette at all times when communicating with other employees.
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Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
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Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
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Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
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Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
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Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Be aware of all rates, packages and special promotions as listed in the Red Book. Must be able to show initiative, including anticipating guest or operational needs.
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Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
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front desk office management check out jobs Title: front desk agent in Lexington, Massachusetts
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