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Front Desk Agent
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Full-time
- Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
- Consistently adhere to uniform, grooming and appearance standards.
- Apprise management of any concerns or suggestions Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
- Maintain knowledge of standards and company policies Understanding of how travel planning websites operate, like Booking and TripAdvisor Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards.
- Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
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