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Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.
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Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information.
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Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
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Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Lincoln Financial Group helps people to plan, protect and retire with confidence.
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At Lincoln Financial Group, we love what we do. Lincoln National Corporation seeks a Contact Center Technologies, Senior Business System Analyst in Radnor, PA. To modernize Contact Center and support multiple contact centers and technologies.
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Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
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In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. 5 years utilize Genesys PureEngage 8.5 and/or Genesys PureCloud and/or Five9 Intelligent Cloud Contact Center Mediation, and Requirements Elicitation, CRM tools, Verint, WFM, ServiceNow, PinDrop, testing tools (Cyara or Razor) and desktop application packaging/testing/deployment coordination to support multiple contact centers and technologies.
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Free financial counseling, health coaching and employee assistance program. Remote : Work at home employee residing outside of a commutable distance to an office location. A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations.
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Using structured requirements process, clearly articulates, documents and validates more complex technical requirements for IVR call flows. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance.
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2 years utilize AGILE (SCRUM, Kanban) for Project Methodologies. We have a drug free work environment and we perform pre-employment substance abuse testing. The base pay is just one component of Lincoln’s total rewards package for employees.
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Bachelor's degree or foreign equivalent in Information Technology, Applied Computer Science or related IT field; 5 years’ experience within contact centers, include strategies, technologies, KPI’s to proactively enhance the customer experience.
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Performs complex system configuration, creation of data virtualization, table updates, build and run of reporting queries. Maintains and enhances agent set up and call flow processes through review of call routing logs, data analysis and data/system configuration.
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As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications.
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Leadership development and virtual training opportunities. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms.
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Maintains knowledge on current and emerging developments/trends for Contact Center technology and test tools, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
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Title: business analyst Company: Lincoln Financial Group in Parkville, Maryland
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