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Utilizes data management system to meet regulatory requirements for CMS, DPH and The Joint Commission for grievance/complaint management and resolution process. Provides assistance to patients and families regarding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances.
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Provide oversight to CCA's internal Ombudsman, providing strategic and operational leadership in planning and directing the flow of highly sensitive consumer complaints to resolution. Yes. Direct Reports Include the Director of Member Service, Director of Provider Service, Senior Director of Member Communications, Manager of Training and Quality, Director of Business Strategy and Technology, Director of Member Experience and Improvement, Senior Director of Consumer Affairs, and the Director and Senior Consultant for Consumer Experience.
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The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.
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Resolves guest and employee complaints regarding safety and security matters. Performs normal hotel security functions to include fire prevention and safety checks. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations.
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Keeps Senior Leadership, the Patient Care Assessment Committee, and the Executive Committee informed regarding compliance activities and changes in regulations impacting HUHS. Works with the Office of General Counsel (OGC) on regulatory matters as needed; directs compliance issues to appropriate channels for investigation or resolution.
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The incumbent will provide comprehensive internal employee consultation throughout BWH, may be asked to prepare responses to internal and external complaints, conduct investigations, write reports and present findings and recommendations.
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If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes.
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Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion. Counsel, guide, and educate managers for optimal performance and resolution of complex employee relations and performance management/discipline matters.
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This role is responsible for receiving and addressing member inquiries, resolution of member complaints, client education, retention of membership. Following-up on customer inquiries and complaints that have not been resolved.
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Expediting the resolution of customer problems or complaints. Completing and submitting accurate new business paperwork, expense reports and weekly activity reports by agreed upon dates set by Sales management.
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Handle escalated client inquiries and complaints, ensuring swift resolution and maintaining client satisfaction. Foster a positive and collaborative team culture, promoting a customer-centric mindset and driving employee engagement.
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Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
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Prospecting for new clients and new referral sources utilizing the telephone, direct mail, seminars, current client visits, or other local marketing programs directed by Sales management. May be required to travel outside of geographical territory for purposes of attending Conference, training sessions and/or area Zone meetings.
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With guidance from the MGH/MEE Sr. Manager, Patient and Family Relations, conducts a timely investigation and response to patient concerns, complaints, grievances, including interviewing staff and reviewing medical records.
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As a key member of the PRS Response team, the PRS Response Specialist will be expected to play a lead role in strategic initiatives, including but not limited to developing and leading professional development opportunities to educate BPS stakeholders about PRS, with the goal of ensuring timely PRS processes and ultimately reducing PRS complaints, and overseeing the Teams case management system.
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resolution complaints jobs in Quincy, MA
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