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Braille, Applied Behavioral Analysis, behavior management, redirection, de-escalation and physical restraint. Performs other related duties as requested by Head of School/Principal/School-based Special Education Administrator, particularly when the student is absent.
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This position requires a combination of skills in emergency medical response, expertise in trauma-informed care, motivational interviewing, harm reduction approaches, and de-escalation techniques to create a healing and empowering environment for our patients in the respite milieu.
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Participates in crisis intervention through the use of verbal and physical de-escalation of potentially unsafe or aggressive behavior per CPI technique and seclusion/restraint policies/procedures.
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This role is responsible for leading the implementation of plans into Xactly, new hire plan onboarding, commission calculations, policy governance, escalation resolution, and sales leader and field support.
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The Community Engagement and Safety Associate support shelter operations and safety through activities, such as operating the metal detector and X-ray machines, conducting rounds, using the HMIS database, and practice de-escalation tactics to prevent disruptions to services.
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Issue Escalation and Reporting: Proactively identify and escalate issues outside normal operating parameters to the Dispatch Manager or appropriate parties, ensuring timely resolution and minimizing impact on service quality.
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Cross-departmental support: Assist other departments within TRAC as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success. Communication and Conflict Resolution: Maintain regular communication with the Dispatch Manager and the Lead Dispatcher, ensuring alignment in dispatch operations and addressing immediate customer-facing issues.
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Working knowledge of major mental illness, personality disorders, dementia, complex trauma, intellectual/developmental disabilities, substance use disorders, suicide assessment, safety planning and crisis de-escalation.
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Senior Customer Success Manager - Retail & Hospitality. As part of delivering on our international growth, we are now seeking a driven Senior Enterprise Customer Success Manager, particularly focused to strengthen our already relentless customer orientation within the Retail & Hospitality sector.
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Customer Success Manager Retail & Hospitality. As an integral part of our journey to establish and scale our US-presence we are now looking for a Senior Customer Success Manager for our team in Boston.
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Identify potential audit concepts and notify Manager of Payment Integrity of any leads, in support of next steps or escalation to outside agencies. Required to possess Certified Professional Coder (CPC) certification or CCS (Certified Coding Specialist.
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About the OpportunityThe Academic Advisor for Northeastern University’s College of Professional Studies (CPS) reports to the Associate Director of Academic Advising and is responsible for providing comprehensive academic advising services and support for CPS learners in bachelors’ completion and graduate and professional studies programs across the global network.
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Utilizes de-escalation strategies to assist patients with self regulation within the mission of reduction of restraint/reduction on a DMH Licensed unit. The Mental Health Worker will also assure the practice of Recovery Oriented and Patient and Family Centered Care Model in an environment that exemplifies best practice.
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The Associate Dean, and their teams, provides expert academic advising throughout the entire student journey for adult and professional leaners pursuing a range of credentials, undergraduate, and graduate studies, aligned closely with Northeastern University's signature experiential pathways They will lead the design and delivery of student success practices that are data-informed and evidence-based for professional, returning and international learners.
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Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management.
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escalation job Title: academic success Company: Boys Girls Clubs Of Southwest Washington in Boston, MA
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