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Ability to work and learn remotely Manage and prioritize our inbound support channels with speed and accuracy Investigate and resolve account, product, billing, and technical issues Be the voice of the customer and collect feedback for product improvement Collaborate cross-functionally with other teams to improve overall customer experience Brainstorm and develop process improvements to build value for Broadly Assist with various internal Broadly projects (depending on bandwidth and skill-set.
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.
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This position supports customer service, technical support, and customer sales interactions. We are looking for full-time customer care agents to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions.
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This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Customer Care Representative III is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment and includes machine order processing.
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MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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We are looking for customer care representatives to support projects for a wide variety of clients. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
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We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representativesfor commercial and public sector support positions.
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MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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We provide 5 star customer support via phone, email, and chat. Provide phone, email and chat support Available to provide the above support from 8:00 am - 5:00 pm PST (11:00 am - 8:00 pm EST) shift.
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We are looking for customer care representatives to support inbound customer service projects for a wide variety of clients. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus.
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Provide operational and technical support for various digital banking products such as Consumer Online Banking, Mobile Banking, Bill Pay, Card Management, Zelle, Transfer Now, Money Management, Paperless Statements Mobile Deposit and business Remote Deposit Capture.
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Escalate customer issues to the appropriate staff and managerial for resolution as needed. It's about building relationships and turning the knowledge you gain in training into customer wins.
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When customers contact Broadly for assistance, our Customer Care Specialists act as the first level of support to identify the problem, solve it if possible and know when to escalate to another team if needed.
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Strong ability to communicate with confidence, integrity, and compassion over phone, chat and email Strong attention to detail and ability to switch gears quickly and manage time Ability to remain professional and composed during advanced customer situations Experience with Microsoft Office (Word, Excel) and/or Google Suite Experience with handling inbound calls A strong sense of humor.
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technical support chat jobs Title: customer care in Marion, Indiana
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