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Physical and Mental Activities, Tools and Equipment Use of personal computer and other standard office equipment including but not limited to: telephone, fax, copier, calculator, and scanners. Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
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The Advanced MSA is required to sit for long periods of time at a computer terminal typing data while having face to face contact with Veterans and answering the telephone. The Advanced Medical Support Assistant provides work relating to the care and treatment of patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff, and ancillary support services.
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Answer the telephone, take messages, and take and complete all To Go orders. Rotate station seating to ensure the quality of guest service. May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
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