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OverviewThe IT Infrastructure and Service Desk Manager is responsible for infrastructure and end user support for North and South America. Manage and lead a team of IT technicians located globally, ensuring high-quality service delivery and adherence to SLAs. Oversee the day-to-day operation of the service desk, including incident management, request fulfillment, and problem resolution.
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Aqueity is looking for a skilled IT Help Desk Support Analyst , who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Specialist will work on-site in Lombard, IL, with our service delivery team to support and triage incoming issues on the following technologies: workstations, printers, servers, networks, and vendor-specific hardware/software.
$45,000 - $60,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world.
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Provide troubleshooting and remedy for IT related incidents or requests escalated from the Service desk utilizing remote access, if necessary, to isolate and resolve issues, or refer the incident to the next level of support.
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5+ years of Service Desk, Support Center or Network Operations Center (NOC) experience with a demonstrated pattern of increasing responsibility. The Manager, IT Service Desk and End User Computing is responsible for providing 24X7X365 leadership and management of day-to-day activities for local and remote staff.
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Middleground Technologies located in Westchester, is looking to add a Senior IT Support Technician to it's team. We ask that you have at least 7 years of IT Support under your belt.
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You will also provide support for the deskside incident management process and routine installation of IT computer and telephone equipment. Provide support including repairs, maintenance, and resolution of technical problems with deskside IT equipment, including laptops, desktops, telephones, printers, scanners, and other peripheral equipment.
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Job Description ABOUT YOU Are you a motivated, smart, hard-working individual looking for a non-traditional help desk position? We hire the best and the brightest from across the country – constructing a team of experts in architecture, design, engineering, project management, and business services.
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Reporting to the Director of Technology Support Services, the Service Desk Manager is responsible for the coordination and leadership of all activities and tools related to the AIT Service Desk and its student workers, in order to provide excellent customer service to the Wheaton College community.
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Job Description: Teammates will utilize TeamViewer to deliver remote user support services and work with the Ivanti ticketing system to address Incidents/Service Requests. Teammates will answer technical support calls, work/prioritize tickets accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.
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Collaborate with the Workday Integration Developer as the Workday PSA subject matter expert to support any related integrations. Work closely with IT Service Management and the Workday Product Team to secure optimal uptime, performance, and usage of the product.
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The IT Infrastructure and Service Desk Manager is responsible for infrastructure and end user support for North and South America. Experienced with; Windows server and desktop platforms, Networking, Active Directory, Exchange Online and M365 Suite- including InTune/EndPoint Manager, VMWare, SAN technology, GCP, AWS or Azure experience, backup systems, Solarwinds Service Desk.
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A minimum of 5 years in a managerial role overseeing a Service Desk or similar IT support functions, with at least 3 years in IT service management. within the Service Desk and across IT Operations support teams, including those not directly under your control.
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Degree in computer science, information technology, or a related field or equivalent experienceof 8 years of experience in an IT Service Delivery or Service Desk role, with at least 3 years in a leadership role.
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Working knowledge of IT operations in hybrid architecture across various on and off premise service types (private, public and community), layers (SaaS, IaaS, PaaS,) and providers such as AWS, Azure, Oracle, etc.
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it desk support jobs in Oak Brook, IL
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