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Mgr IT Infrastructure & Service Desk Americas
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Full-time
- OverviewThe IT Infrastructure and Service Desk Manager is responsible for infrastructure and end user support for North and South America.
- This position will be required to participate in end user support tasks and is a technical hands-on role.
- Work with the IT manager and teams in EMEA and APAC to set standards and innovate globally.
- Experienced with; Windows server and desktop platforms, Networking, Active Directory, Exchange Online and M365 Suite- including InTune/EndPoint Manager, VMWare, SAN technology, GCP, AWS or Azure experience, backup systems, Solarwinds Service Desk. Strong knowledge of ITIL framework and best practices, with ITIL certification preferred.
- Proven experience managing a global service desk, including remote teams abroad and diverse cultural backgrounds.
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