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The Oncology Nurse Navigator 2 is a registered nurse (RN) who works with physician practices and multi-disciplinary teams to promote the effective utilization of services and coordination of care for patients within the Cancer Center service line.
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Serves as key member of multi-disciplinary team supporting patient cohesiveness, efficiency, and patient focused care. Provides telephone triage as defined by guidelines and in collaboration with provider coordinating care with infusion room, home health, urgent care or emergency department as required.
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Responds to patient questions and needs via various technology: My Chart, staff messages, telephone contact, etc. The Oncology Nurse Navigator 2 care may be focused in medical oncology, hematology, stem cell transplant, gyne-oncology, surgery, radiation oncology, cancer screening or supporting multi-disciplinary clinics.
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Coordinates/Schedules admissions, surgeries, laboratory testing, radiographic exam, and infusion. Establishes and maintains expertise regarding disease, staging, current treatment options and management of adverse events.
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Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
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Major Responsibilities:Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
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As a member of the Contact Center Bankers Support Team; this position is accountable for delivering best-in-class customer service both internally and externally via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center.
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We are seeking a customer-centric Member Services Representative to join our team. The Member Services Representative is responsible for promoting superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
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