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Facilitates the pre-authorization of diagnostic exams, between referring physicians and insurance carriers, through the use of online tools, work lists, and direct phone calls as necessary. Assist Operations Coordinator/Manager on the development and implementation of policies and procedures as needed to support Service Center functions.
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Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.
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One or more years exposure to call center or insurance/premium audit work experience is preferred. Analyzes incoming calls/emails to determine if audit is correct, if revision is needed or if account should be referred to a resolution specialist.
$60,200Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Demonstrated experience in a call center customer service environment. Proficiency in answering inbound calls and handling both inbound and outbound calls. Conduct outbound calls to schedule appointments for the sales team.
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Your role includes handling in-bound service calls, troubleshooting, dispatching field personnel, training, coaching, and developing your team, and documenting corrective steps. Proficient dispatching skills in a real time call center environment.
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For inbound calls: Will answer calls from messages left and will answer questions from a provided script. Call Center Representative Bilingual Preferred. Make initial outbound calls to patients following a script that are enrolled to participate in a study (No Selling.
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Travel: Float to Elmhurst, Center for Health & Plainfield Office. Answers incoming calls, schedules appointments, greets patients, registers new patients in EPIC, schedules laboratory and off-site diagnostic tests requested by physician, verifies insurance eligibility and interprets covered benefits.
Part-timeExpandApply NowActive JobUpdated 12 days ago - UpvoteDownvoteShare Job
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Assist in training of new Producers at the direction of the Sales Leader or Profit Center Leader. Assist the Profit Center Leader and Sales Leader in developing marketing strategies to accomplish and support business planning objectives.
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In this role, the Patient Appointment Coordinator will obtain, verify, and input demographic, insurance and referring physician information as required, document messages electronically using appropriate medical terminology, triage calls per protocol and assist callers in a manner consistent with the Ideal Patient Experience approach and philosophy.
Full-timeExpandApply NowActive JobUpdated 16 days ago - UpvoteDownvoteShare Job
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Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion. Initiate outbound calls for digital advertisement sales leads generated. Ability to learn sales systems and processes for inside sales center.
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Works with Operations Coordinator/Manager on enforcing Productivity and Quality standards; conducting regular audits of staff performance, with documented feedback; monitoring agent performance including service level, calls answered, contact quality, errors, attendance.
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Reporting to the Service Center Supervisor this position is responsible for accepting inbound calls to assist the retail installation and merchandising field organizations with a variety of issues.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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The Entity help desk is located at a specific Hospital where tickets are addressed via email, walk-ins, but mostly via phone, in addition the Entity uses Microsoft System Center for ticket management.
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In this role, the Customer Service Representative answers calls professionally and courteously as they work on the UCH Call Center console and transfers calls to the appropriate destination.
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Acts as the customer relations contact and liaison between the dialysis clinics, specialty clinics and physician practices and the Azura Center. Develops and maintains a close relationship with current user accounts/customers, and researches the local physician market to identify potential candidates/customers for Azura services making the necessary sales calls to recruit and educate these potential customers to grow the number of patient procedures performed at the Azura ambulatory centers.
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center calls jobs in Downers Grove, IL
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