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About the Role Each and every day the Customer Success team works to ensure that our clients are maximizing the value they are receiving from Loop. You will handle client onboarding, training, provide client support via email, phone and in person meetings, and be responsible for renewals.
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As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service. U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative.
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Liaise between customers and support , as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer. Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
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2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus) - Strong technical and written skills - Experience with Intercom, Zendesk, Salesforce - Ability to communicate complex concepts to customers - Process-driven and having attention to detail - Eagerness to respond to tickets to ensure that all SLA response times are met - Empathy for customers and diligence to resolve problems to provide customer satisfaction - Passion for the startup experience.
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Job Title: Windows Application Support Engineer. We promote and support a diverse workforce across all levels in the company. Have experience working on ITSM tools BMC Remedy Helix, Jira.
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Foundation, the Company contributed more than $200 million in food and financial support, including more than $40 million through our Nourishing Neighbors Program to ensure those living in our communities and those impacted by disasters have enough to eat.
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At least three years prior experience focused on customer service, data gathering and analysis, and support of a litigation function. Our Argo US Claims team delivers superior financial results, technical expertise and customer experience to all stakeholders engaged in the claim process.
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Provide front-line primary technical support to end-users involving various technical issues including access, hardware, software, and peripherals. Administer and support cloud environments including AWS, Azure, and GCP.
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At least 7 years of development experience within ServiceNow. Experience with ITSM, HRSD, ITOM, HAM, Discovery, CMDB, Integration Hub, Event Management, and/or Customer Service Management modules a big plus.
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Demonstrated experience in leveraging AI and machine learning techniques to enhance Customer service operations/Consumer Journey, such as predictive analytics for forecasting Customer needs, natural language processing for chatbot implementation, and sentiment analysis for Customer feedback interpretation.
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Provide technical support for all Mac/iOS devices. The Mac Support Specialist will be responsible for the Companys MacOS/iOS hardware and software. at West Monroe Experienced Chicago West Monroe Partners is looking for an experienced Mac Support Specialist.
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Thanks to our best-in-breed software and unparalleled support, YCharts has transitioned from a fintech startup to a thriving growth company in the burgeoning “wealth-tech” space. Work alongside Customer Success Managers to proactively drive product adoption and education in the onboarding and re-engagement process.
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COORDINATOR - ACADEMIC SUPPORT SERVICES – PT (Grant Funded)ARTURO VELASQUEZ INSITUTEA Coordinator of Academic Support Services (PT) coordinates and administers specific services and implements and executes processes in support of credit programming at Arturo Velasquez Institute Reporting to the Dean of Arturo Velasquez Institute the Coordinator will support the Latino Alzheimer’s and Memory Disorders Alliance (LAMDA) for Community Health Worker (CHW) training program.
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Provides leadership for staff in the implementation of the Head Start Performance Standards, Illinois State Board of Education (ISBE), Chicago Public Schools (CPS) and Chicago Department of Family and Support Services (DFSS) policies as they relate to early childhood development & health services, and family & community partnerships.
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Sales Support - Partner with the field sales force in providing solutions to customer issues. Business Support - Maintains a positive, empathetic, and professional attitude toward customers at all times while handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution; providing accurate, valid, and complete information by using the right methods/tools.
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customer support jobs Title: technical support Company: Recruiting in Chicago, IL
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Virtual Reality Job Interviews
With the advent of desktop computers, the arduous task of scouring through weekly job classifieds became a thing of the past. The mid-1990s brought about a new era where job seekers could easily search and apply for jobs online. The introduction of AOL's Instant Messaging feature provided an even faster means for employers and candidates to communicate and schedule interviews. As smartphones became more pervasive in the early 2000s, hiring managers increasingly used phone calls for screening and interviewing candidates. Despite this trend, over 80% of interviews still took place in person.
A Potential TikTok Ban?!
As you may already know, there has been a lot of talk lately about the possibility of a TikTok ban. While this has not yet come to fruition, it's important to consider the implications this could have for businesses and recruiters who rely on TikTok as a platform to market their brand, recruit new talent, and connect with their audience.
The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
How to Navigate Hiring Out of State
The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).
Building a Candidate Pipeline Through Internships
Building a candidate pipeline through a great internship program for local college students and recent graduates at local universities is a great and cost-effective way to attract and retain top talent. By offering meaningful and impactful work experiences, regular feedback, coaching, and mentorship, you can create a positive internship experience that will make your organization a sought-after destination for future employees. This not only benefits the organization in the short-term but also in the long-term, as you'll have a pool of well-trained and experienced candidates who may be interested in full-time employment once they graduate. Furthermore, building relationships with local universities and college students can increase brand awareness and build a positive reputation for your organization in the local community.