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Respond to help desk referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary.
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A client of Insight Global is looking for an Sr. Help Desk Analyst to join their Desktop Support team. Most of this person's day will be spent providing corporate end user support to about 3,500 employees.
ExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to APS schools and administrative locations.
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Employment Type CONTRACT The Client is looking for Citizens/GC JOB DESCRIPTION Purpose: The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to APS schools and administrative locations.
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The Field Tech (Desk Side) Support Analyst will take day-to-day direction from the IT Specialist/Manager over their assigned cluster. Prior experience with Desk Side support is a MUST.
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Depending on the proficiency and level of expertise, the Service Desk Analyst may be selected to be part of the level 2 support (within the service desk) to provide expert support to other Analysts for critical issues or applications.
ExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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These responsibilities extend across multiple platforms, including the Agency’s mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple State of Georgia agencies, including DFCS, DCSS, and DPH. Troubleshooting includes root-cause analysis, corrective action, and user help-desk support.
Full-timeExpandApply NowActive JobUpdated 5 months ago - UpvoteDownvoteShare Job
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The Operations Travel Desk Agent is responsible for providing 24/7 support and managing hotel and ground transportation bookings for airline crew members. Collaborating cross-functionally with In-Flight Service (IFS) & Flight Operations (FOPs) stakeholders as directed by leadership to support all changes, ensuring approved hotel inventory availability, and securing stakeholder approval for non-contract hotel assignments.
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Ssociate degree in a related field or minimum 2+ years of help desk support. Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through the ServiceNow system.
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Bachelor’s degree in related field AND Five (5) years of experience in Information Technology help desk support to work with child welfare staff to provide technical and non-technical/application support.
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Coordinates with Help Desk and Rapid Response Center (RRC) to resolve urgent physician support and access issues. Including but not limited to SharePoint, Planner, TODO, Dashlane, Salesforce, Microsoft Teams, TeleSpecialists Helpdesk, Telecare Support Chats, SMS, and client IT teams.
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Perform periodic routine training of IT help desk personnel to increase their basic knowledge of the system in support of end users. Become an expert in Gables business processes in support of operational technology system.
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Monitors the IT Service Management System to resolve customer issues and meet service expectations. Follows Emory ITIL service management processes and procedures to support middleware operations.
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Desirable to hold 3-4 years’ relevant experience in a Service Desk /Help Desk environment /Desktop Support team. This position leans heavily on managing Technology’s hardware, providing desktop support and Service desk services in a field office.
$26.5 - $45.94 an hourFull-timeExpandApply NowActive JobUpdated 2 months ago - UpvoteDownvoteShare Job
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10% Planning & Analysis - Collaborates with System Engineers and Support Desk & Operations teams to identify any impacting trends; Provides data on trends that need greater review to senior engineers as part of the problem management process.
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support system desk jobs in Georgia, GA
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