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Ensures proper coverage and staff scheduling for a Billing (process oriented) Help/Service Desk to ensure all customer requests are handled efficiency and with the appropriate urgency; manages and reports on support SLA’s.
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Depending on the proficiency and level of expertise, the Service Desk Analyst may be selected to be part of the level 2 support (within the service desk) to provide expert support to other Analysts for critical issues or applications.
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Provide escalation support of all restaurants as relates to POS system, back office system, online ordering system, and any designated system that a need is developed for, using the designated support desk software.
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Monitors the IT Service Management System to resolve customer issues and meet service expectations. Follows their ITIL service management processes and procedures to support middleware operations.
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Provides technical guidance to other support teams in the IT Department, including the Service Desk and Desktop Support. Remote Law Firm Senior Financial Applications Support Analyst.
RemoteExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Follows Emory ITIL service management processes and procedures to support middleware operations. Interacts with Service Desk teams to minimize ticket instances, decrease ticket turnaround times and to provide ongoing training.
Full-timeExpandApply NowActive JobUpdated 2 months ago - UpvoteDownvoteShare Job
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Understand the computer system EMR/EHR. The ability to complete office projects as needed, answering phones, providing excellent customer service. That can support day-to-day operations by performing front office and have a plus to have some understanding of back-office.
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This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Ready to travel 10-20 Miles as per the requirement Perk & Benefits Flexible Work Arrangement (Rostering System) Experience an array of different IT projects/work cases Be your Own Boss.
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Routine tasks include system monitoring, reviewing system and application logs, and production support. Support deployment, change management, and perform root cause analysis for service interruption issues.
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Job Overview: The Front Desk associate is the face of our service at the properties we support. Your Responsibilities: Greeting and directing residents, guests, and invitees Monitoring and controlling access to the building Handling deliveries and packages Stands, greets, and engages residents; checks guests and service providers in/out Monitoring the fire alarm emergency response system Resolving and following up on all complaints/issues Maintaining daily records and forms Follows safety procedures and strives to maintain a safe work environment Other duties as needed.
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Stands, greets, and engages residents; checks guests and service providers in/out Monitoring the fire alarm emergency response system? are the face of our service at the properties we support.
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Eclipse ERP support - supporting the company ERP system, user management, tracking down issues with Eclipse hardware, supporting password resets, etc. KEY RESPONSIBILITIES:User support - Technical assistance, customer service, guidance and instruction, remote support.
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Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.
$14 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Uses corporate incident management system (Service Now) to record and track all support work. Title : Service Delivery Technician. Deploy support tools to systematically trace source of error or technical failure.
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This key position is responsible for all front desk duties including providing amazing customer service, checking patients in/out, appointment scheduling, referral management, insurance verifications, authorizations, and payment collection.
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support system service desk jobs in Atlanta, GA
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