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1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred. We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team.
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Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information. General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.
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He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
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This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Caf, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.
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Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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The Night Auditor is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
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Perform guest services functions as required ( check guests in/out, take reservations, we-up calls, etc. Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
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Position Overview: As a Hotel Front Desk Associate, you will be the first point of contact for our guests and will play a crucial role in ensuring they have a positive experience.
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At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred. We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.
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Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies. Sell rooms in accordance with Front Desk sales strategies.
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To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions. Responsible for supervision of Front Desk Agent, Front Desk Supervisors, and Assistant Front Office Mangers.
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In-room video games, ironing facilities, and video express check-out are also standard at AC Hotel Atlanta Downtown. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
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