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The service desk technician is responsible for receiving and documenting initial incident and request management reports. The service desk technician is responsible for receiving and documenting initial incident and request management reports.
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Incident Management: Adhere to established incident management processes, including proper ticket handling, prioritization, and resolution within defined service level agreements (SLAs.
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The Splunk Administrator will provide Splunk administration support, including operation and maintenance of the log aggregation and Security Information and Event Management (SIEM) platform. Design, develop, recommend, and implement Splunk dashboards and alerts in support of the Incident Response team.
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Knowledge of or claims experience including safety, loss control, and claims management experience for workers compensation, liability and auto claims. Managing the GICF Workers' Compensation program as the primary contact for incident reporting, interaction with the claims adjuster, selection and authorization of clinics, mediation, and resolution of claims.
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Experience with security incident management tools and PCI DSS compliance. (3) years Security Management experience. Develop and maintain a security dashboard for management reporting.
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3+ years’ progressive data communications experience in WAN/MAN/LAN/Data Center operational support, configuration, evaluation, incident resolution, problem management, and project management experience in a 24x7x365 support environment.
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Experience with Cloud Security and (SIEM) Security Incident and Event Management Monitoring integration. tekHouse's IT consulting practice helps CIOs and IT leaders design and implement advanced solutions in IT governance, security, data management, applications, and compliance.
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Initiate and participate in triage and post-incident meetings to resolve customer problems. Well versed in set transition and request based management policy rules and MIM self-service password reset (SSPR) Troubleshooting/Performance.
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Required to have knowledge on managing operations (Incident/ Change/ Problem management) -Write manuals and document current network procedures. Knowledge on firewalls, such as Palo Alto, Juniper or Cisco ASA. -Hands-on experience on BGP, IS-IS and OSPF routing protocols.
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Negotiates Configuration Management (CfM) involvement with external stakeholders and captures these in MOA/MOUs as required. Identifies the program Technical Architecture Configuration Incidents and ensures they are assigned a version IAW a provided Information Technology Services Management Implementation Guide (ITSM IG.
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The Situation Manager is accountable to manage all Client owned high priority and major Incidents, within the agreed Major Incident Management process. - To act as the single point of contact for the Major Incident Management Process.
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