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Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus.
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Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. POSITION OVERVIEW Bilingual Collections RepresentativeJoin our team and grow with us.
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Bilingual Collections Representative. Must be customer service oriented (empathetic, responsive, patient, and conscientious) MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.
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You will be responsible for using negotiation methodologies, maintaining trustful customer relationships, and ensuring timely payments toward recovery goals. As a recovery professional, you will complete our two-week professional recovery agent training, then work to resolve open accounts with customers.
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