Mci, Lc

As a recovery professional, you will complete our two-week professional recovery agent training, then work to resolve open accounts with customers.. Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

collections representative

POSITION OVERVIEW Bilingual Collections RepresentativeJoin our team and grow with us! We need account receivable specialists to respectfully recover past due consumer accounts. As a recovery professional, you will complete our two-week professional recovery agent training, then work to resolve open accounts with customers. You will be responsible for using negotiation methodologies, maintaining trustful customer relationships, and ensuring timely payments toward recovery goals. If you believe you have a persuasive personality and enjoy helping people toward their financial goals, this is the career for you. We provide a professional environment, great pay structure, and plenty of new accounts; you provide the work ethic and professional attitude!This is an experienced-level position that offers on the job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. -------------- ... POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?Do you strive for excellence and enjoy helping others? This position is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategies. Improve relations with open accounts and promote brand awareness as you become a highly trained expert on products, technology, and business processes. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential DutiesUtilize various contact technology and recovery strategies to locate right partiesUnderstand the customers situation and identify best means of payment planNegotiate payment terms with empathy, tact, and professionalismMake outbound and receive inbound callFollow all required scripts, policies, and proceduresRespond effectively to common challenges to collection calls while discussing means of resolving open accountsMeet monthly goals and perform other assigned dutiesAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processesAdhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. QualificationsMust be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAn aptitude for conflict resolution, problem solving and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused and self manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity prevalentExcellent interpersonal skills and the ability to build relationships with your team and customers CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada)Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation resultsMust be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITSMedical, Dental, and Vision Coverage OptionsPaid Time-OffRegular RaisesAdvancement OpportunityFun, Engaging Work EnvironmentCasual Dress CodeCash and Prize Contests PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, .

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