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You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.
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Job Description Lead Help Desk Specialist SNI Technology is working with a rapidly growing IT Consultant company dedicated to providing innovative IT solutions to our clients. As a Help Desk Specialist Lead, you will play a pivotal role in the team's success, providing technical support, leading help desk operations, and ensuring the smooth functioning of our clients' IT environments.
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Responds to all customer Help Desk support requests and ensures tickets are resolved quickly, accurately, and professionally within defined Service Level Agreement (SLA). Familiar with Help Desk ticketing systems.
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Lead Help Desk Specialist. Lead and mentor a team of 5+ help desk specialists in providing technical support to clients. Proficient in managing Microsoft environments, including Windows Server and Active Directory, as well as experience with macOS, Linux, and IT service management platforms (Zendesk, ServiceNow.
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Network cabling maintenance and support (Cat6) Provide customer service and Help Desk technical support to staff members. A minimum of 1 to 2 years in an IT support role with experience in Help Desk or network environments Preferred.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Manage cloud platforms such as AWS, Azure, Google Cloud, and cloud-based services (Office 365, Google Workspace) for clients. SNI Technology is working with a rapidly growing IT Consultant company dedicated to providing innovative IT solutions to our clients.
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Develop and implement a framework to address NOC monitoring/alerting, business impact assessment, Help Desk problem management, and IT service request workflow. Analyze Help Desk, NOC, and Site Support trends and provide continuous improvement and flexibility of the support function to assure service exceeds end user expectations.
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Responsible for managing the schedule for all shifts on the Help Desk and NOC as well as technician PTO requests, sick days, travel to facilities, and any other event that requires the schedule to be altered.
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Improve the efficiency of the Help Desk, NOC, and Site Support Specialist by arranging and/or presenting training sessions. 5 years experience in a Help Desk/ Desktop environment and a minimum of 3 years at the Manager or Supervisor level.
Full-timeExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Some of these tools may include a Parts eCommerce Website, Help Desk, Amazon, eBay, and Walmart Q&A platforms to efficiently resolve cases, answer questions, improve customer ratings and deliver an exceptional experience.
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Monitor and update dispositions of tickets in customers and Lexmark help desk systems. Escalates problems to the Lexmark Technical Service Center (TSC) and Key Accounts Representative as necessary.
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Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Position Overview The front end specialist will increase customer confidence and loyalty by providing accurate, fast and friendly customer service and execution of front end processes.
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Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. Proven performance as a SEG associate in the customer service area; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business.
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3-4 years of experience in help desk/service desk management. ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee operations of Service Desk and staff. Administer the Service Desk platform for efficiency and effectiveness.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Customer Service Representative Key Words: Customer Service, Client Services, Customer Care, Retail, Customer Associate, Help Desk, Customer Service Representative, Customer Services, Client Services, Customer Relations, Customer Kiosk Assistant, Customer Support, Customer Call Center Representative.
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service desk help jobs in Lauderhill, FL
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