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Lead Help Desk Specialist
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Full-time
- Job Description Lead Help Desk Specialist SNI Technology is working with a rapidly growing IT Consultant company dedicated to providing innovative IT solutions to our clients.
- As a Help Desk Specialist Lead, you will play a pivotal role in the team's success, providing technical support, leading help desk operations, and ensuring the smooth functioning of our clients' IT environments.
- Manage cloud platforms such as AWS, Azure, Google Cloud, and cloud-based services (Office 365, Google Workspace) for clients.
- Develop and implement basic scripts (PowerShell, Bash, Python) for automation and efficiency.
- Proficient in managing Microsoft environments, including Windows Server and Active Directory, as well as experience with macOS, Linux, and IT service management platforms (Zendesk, ServiceNow).
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