Pre-Sales Solutions Engineer (San Francisco, CA)

Company OverviewDeepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are 'Powered by Deepgram', including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram's voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.Company Operating RhythmAt Deepgram, we expect an AI-first mindset-AI use and comfort aren't optional, they're core to how we operate, innovate, and measure performance.Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you're not excited to experiment, adapt, think on your feet, and learn constantly, or if you're seeking something highly prescriptive with a traditional 9-to-5.OpportunityDeepgram is seeking a Pre-Sales Solutions Engineer to join our Applied Engineering team. While you'll have the opportunity to contribute across the team's various responsibilities (including pre-sales, implementation, and customer support), your primary focus will be driving technical pre-sales engagements with our prospects, customers, and partners. In this role, you will be the technical authority who bridges the gap between our state-of-the-art AI speech technology and customer business needs. You'll collaborate closely with our sales team to craft compelling technical solutions, provide technical validation, build proof-of-concepts, and demonstrate the value of our platform to technical decision makers. Your deep engineering expertise combined with consultative sales skills will be crucial in navigating complex sales cycles and establishing Deepgram as the preferred Voice AI partner. As a member of the Applied Engineering team, you'll influence the team's vision, product strategy based on market insights, and contribute to the evolution of our pre-sales methodology.LocationThis role is based in San Francisco, where many of our customers and partners are located. Being close to them helps us move quickly and stay connected to their needs. While the role is anchored in our San Francisco office, Deepgram continues to be remote-first and we don't expect you to be in the office every day. We believe a mix of in-person and remote work allows us to share context and build productively.This role also includes up to 50% travel to meet with customers, support sales engagements, and participate in key onsite interactionsAbout Applied Engineering at DeepgramThe Applied Engineering (AppEng) team at Deepgram combines the functions that other companies might separate into Solutions Engineering, Sales Engineering, Implementation, and Technical Support. We serve as the technical interface between Deepgram and our customers throughout their entire journey. We work closely with our Customer Success and Developer Experience (DX) teams to ensure a positive, growth-focused experience for our customers, as well as with Product and Engineering teams to deliver solutions that meet customer needs. This unified approach allows us to provide comprehensive technical guidance and build deeper relationships with our customers. As an Applied Engineer, you'll be primarily focused on the pre-sales aspects of this journey while having opportunities to contribute to the full customer lifecycle.There is an also a travel expectation of up to 50%What You'll DoLead technical discovery and solution design for enterprise prospects and customersArchitect and implement custom proof-of-concepts and technical demonstrations that address specific customer use casesProvide expert guidance on API integration, performance optimization, and deployment strategiesPartner with Account Executives to navigate technical objections and accelerate the sales cycleContribute to technical content creation including implementation guides, reference architectures, and best practicesMentor junior team members and share technical knowledge across the organizationRepresent the voice of the customer to product and engineering teamsYour First 90 DaysFirst 30 Days: Complete comprehensive onboarding to understand Deepgram's technology, products, and competitive landscape. Shadow senior team members on customer calls and begin building technical demos. Gain proficiency with our core APIs and documentation.60 Days: Lead technical discovery calls with account executives, and develop custom proof-of-concepts for prospects. Begin contributing to technical content. Participate in sales strategy sessions and provide technical insights to deals in progress.90 Days: Own the technical relationship with assigned accounts. Develop and present complex solutions addressing specific customer challenges. Begin mentoring newer team members and contributing to the pre-sales methodology.You'll Love This Role If YouAre passionate about translating complex technical capabilities into business valueThrive in consultative customer environments where you can showcase your technical expertiseEnjoy the strategic aspects of enterprise sales cycles while maintaining technical credibilityFind satisfaction in seeing your technical solutions drive customer adoption and successAre energized by staying at the forefront of AI and speech technologyIt's Important To Us That You Have5+ years of experience in technical pre-sales, solutions architecture, or similar customer-facing technical rolesStrong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, or similar languagesProven track record of successfully navigating complex technical sales cyclesExperience building and demonstrating proof-of-concepts or technical solutions to diverse audiencesExcellent verbal and written communication skills with the ability to translate technical concepts for both technical and non-technical stakeholdersIt Would Be Great if You HadExperience with speech recognition, NLP, AI/Voice agents, or related AI technologiesExperience building customer-facing demos and sample codeKnowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s)Experience with API-first products and developer toolsBackground in sales methodologies such as Triangle, MEDDIC, or Solution SellingBenefits & PerksHolistic healthMedical, dental, vision benefitsAnnual wellness stipendMental health supportLife, STD, LTD Income Insurance PlansWork/life blendUnlimited PTOGenerous paid parental leaveFlexible schedule12 Paid US company holidaysQuarterly personal productivity stipendOne-time stipend for home office upgrades401(k) plan with company matchTax Savings ProgramsContinuous learningLearning / Education stipendParticipation in talks and conferencesEmployee Resource GroupsAI enablement workshops / sessionsBacked by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.