Manager, Retail Pharmacy Services, UofL Hospital

Address530 South Jackson Street Louisville, KY 40202ShiftFirst Shift (United States of America)Job Description SummaryUofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana.With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.Job DescriptionLeads day-to-day operations of UofL Health retail pharmacies, ensuring safe, efficient, and patient-centered medication services. Responsible for team leadership, workflow optimization, regulatory compliance, and financial performance. Partners across the organization to improve medication access, service quality, and operational outcomes.Essential FunctionsOperations & Service DeliveryOversee retail pharmacy operations, workflows, and service performanceEnsure compliance with state, federal, and accreditation standardsMonitor and improve key performance metrics (service, quality, access)Optimize medication dispensing, inventory, and delivery processesPeople LeadershipLead, develop, and evaluate pharmacists, technicians, and support staffDrive engagement, accountability, and a high-performance cultureSupport recruitment, onboarding, and ongoing competency developmentMedication Access & ExperienceImprove patient access through prior authorization and affordability strategiesEnsure high-quality customer service and effective service recoveryPartner with clinical teams to enhance medication use outcomesFinancial & Business ManagementSupport budgeting, performance tracking, and profitabilityMonitor reimbursement and billing practicesContribute to business planning and 340B program optimizationOther QualificationsOperational Leadership & Clinical OversightExecute and support hospital and pharmacy policies and procedures; collaborate on policy development and updatesOversee pharmaceutical care delivery, including staffing, clinical services (rounding, clinics, monitoring, dosing, antimicrobial stewardship), and service qualityServe as a clinical role model and resource for pharmacy staffLead recruitment, onboarding, and development of team membersMaintain competency in sterile and non-sterile compounding, including hazardous medicationsPerform quality assurance activities (e.g., medication history audits)Resolve automated dispensing cabinet issues and support investigational drug studiesProvide operational coverage aligned to departmental needsCommunication & CollaborationCommunicate effectively with patients, providers, and interdisciplinary teams; clearly articulate clinical recommendationsBuild strong working relationships across pharmacy, clinical teams, and leadershipParticipate in committees and departmental initiativesContribute to a positive, team-oriented work environment and uphold professionalismInitiative & Professional PracticeDemonstrate independent judgment, accountability, and attention to detailContribute to program development, education, and continuous improvement effortsStay current with clinical and professional trendsComplianceAdhere to all organizational policies, regulatory requirements, and HIPAA standardsPerform other duties as assignedEducationAdditional Job Description:Graduated from an ACPE accredited College of Pharmacy (required)ExperiencePost-Graduate Year 2 (PGY-2) Specialty Residency plus two (2) years of experience in specialty area ORPost-Graduate Year 1 (PGY-1) Pharmacy Residency plus three (3) years of experience in specialty area ORFive (5) years of experience in specialty areaTwo (2) years of leadership experience (preferred)LicensureActive and unrestricted licensure as a pharmacist from the Kentucky Board of Pharmacy, or eligibility for license with the expectation of obtaining an active and unrestricted pharmacist licensure prior to job start date. (required)CertificationCurrent Apexus Certified Expert Credential (preferred)