Marketplace Operations Manager

Job Type: Full-TimeLocation: 100% RemoteTimezone: US(PST)About the RoleWe’re looking for a highly operational, detail-obsessed Marketplace Operations Manager to own and optimize our presence across key eCommerce channels, including Amazon, TikTok Shop, Shopify, and emerging marketplaces like Treet.This person is not just strategic—they are an execution machine who ensures everything runs flawlessly behind the scenes: inventory, listings, order flow, promotions, and platform health.What You’ll OwnEnd-to-End Marketplace OperationsOwn daily operations across Amazon, TikTok Shop, Shopify, and other marketplacesEnsure listings are live, accurate, optimized, and compliantMonitor account health, performance metrics, and platform alertsInventory & Logistics ManagementTrack inventory across all channels and prevent stockouts/oversellingCoordinate with 3PLs, suppliers, and internal teams on fulfillmentManage FBA/FBM logistics, inbound shipments, and forecastingListing & Catalog ManagementCreate, update, and optimize product listings (titles, images, PDPs)Ensure proper categorization, pricing accuracy, and variant structureTroubleshoot listing issues, suppressions, and backend errorsOrder & Customer Experience:Oversee order flow across all platformsEnsure SLAs are met for fulfillment, returns, and customer inquiriesIdentify and resolve operational bottlenecks impacting CXPromotions & Campaign Execution:Launch and manage promotions, discounts, bundles, and product dropsCoordinate with marketing teams for TikTok Shop activations and campaignsSupport product launches and seasonal initiativesPerformance Tracking & Optimization:Monitor KPIs: conversion rates, AOV, sell-through, inventory turnsIdentify opportunities to improve efficiency, margin, and growthBuild dashboards and reporting to track marketplace performanceWhat We’re Looking For3–6+ years managing Amazon + at least one additional marketplace (TikTok Shop, Shopify, Walmart, etc.)Deep understanding of: Amazon Seller Central (FBA/FBM, listings, account health), TikTok Shop operations and workflows, Shopify backend + integrationsStrong operational mindset — you solve problems fast and proactivelyExperience coordinating with 3PLs, supply chain, and fulfillment partnersHighly detail-oriented with the ability to manage multiple SKUs and channels simultaneouslyComfortable with data, reporting, and performance tracking